Refund policy

We do not offer refunds or replacements on tubers or cuttings. This means we don't offer refunds or replacements for tubers that are damaged during shipping, die before planting, rot in the ground, don't grow when planted, are stunted, don't bloom, exhibit disease, etc. All sales are final. 

PACKAGING ERRORS: Open all packaging and inspect your tubers immediately. Make sure you received the correct amount and correct varieties. If you order is incorrect (wrong quantity or wrong variety), you must contact us within 7 days of receiving your order. After 7 days, all sales are final. No refunds/replacements will be issued for incorrect orders after 7 days.

STORAGE LOSS BEFORE SHIPPING:  It is possible we may experience a tuber loss before having the chance to ship your order. In this case, we will refund your order and contact you with a notice. We do not replace your order with other varieties without your consent. 

LOSS DURING SHIPPING: We do not offer replacements or refunds for tuber orders lost or damaged during shipping.